Returns & Exchanges

At LILYGO®, we stand by the quality of our development boards and modules; if you are not satisfied with your purchase, you may return your items within 30 days of receipt. Please ensure that all hardware remains in its original, anti-static packaging and shows no signs of soldering or modification.

1

Initiate a Request

Contact our support team via our official portal with your order number and a brief explanation of the reason for the return.

2

Technical Assessment

For technical components, our engineers may provide troubleshooting steps to determine if the issue is firmware-related before authorizing a physical return.

3

Secure Packaging

Once approved, pack the items securely in their original protective materials to prevent ESD damage during transit.

4

Processing & Refund

After our quality control team inspects the returned hardware, a refund or store credit will be issued to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing